Privacy Policy
Effective date: 25 October 2025
Last updated: 25 October 2025
WHO YOU ARE CONTRACTING WITH
1.1 These Terms of Service (“Terms”) are a binding legal agreement between:
(a) Ruby Africa Investments (Pty) Ltd, registration number 2018/554493/07, trading as “Crown Inn Hotel” (“Crown Inn”, “we”, “us”, “our”); and
(b) You (“Guest”, “User”, “you”, “your”), the person who books, purchases, uses or browses any Crown Inn product, service, website or mobile application.
1.2 Our registered address is 1271-1272 Arend Street, Hazyview, Mpumalanga, 1242, South Africa.
12.1 The Website may contain hyper-links, plug-ins or references to third-party websites, applications and services (“External Sites”) that are not under the control of Crown Inn Hotel or Ruby Africa Investments (Pty) Ltd.
12.2 Such links are provided solely for your convenience or information. We are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any External Site unless we expressly state so in writing on the Website.
12.3 We do not review, monitor, verify or endorse the content, security, privacy policies or practices of any External Site and we accept no responsibility or liability for them.
12.4 Your decision to access any External Site through a link on the Website is entirely at your own risk. You should carefully review the legal statements, privacy policies and other conditions of use of each External Site you visit.
12.5 If you encounter an External Site that contains inappropriate, offensive or illegal content, please notify us at hello@crowninnhotel.co.za so we can review the continued inclusion of the link.
13.1 The Website uses cookies and similar tracking technologies to personalize content, remember your preferences, analyze traffic, and facilitate the best possible navigation experience.
13.2 Cookies may be “session” (deleted when you close your browser) or “persistent” (remain until they expire or you delete them).
13.3 Categories we use:
(a) Strictly Necessary – enable core functions such as security, network management and accessibility.
(b) Performance – collect anonymous statistics on how visitors use the Website.
(c) Functional – remember choices you make (language, currency, room preferences).
(d) Marketing – track activity across websites to display relevant advertisements.
13.4 Third-party cookies (e.g., Google Analytics, Booking.com widgets, social-media plug-ins) are set by providers external to us. We do not control those cookies, and you should review the respective privacy/cookie policies of those third parties.
13.5 When you first visit the Website, we display a cookie banner that allows you to accept all cookies, reject non-essential cookies, or choose individual categories. You can change your settings or withdraw consent at any time by clicking the “Cookie Settings” link in the footer.
13.6 You may also configure your browser to notify you when a cookie is being placed, or to reject all or certain cookies. If you choose to disable cookies, please note that some parts of the Website (e.g., online check-out, loyalty login) may not function properly.
13.7 We do not use cookies to collect personal data that directly identifies you, but where a cookie can be linked to you (e.g., after you log in) we treat it as personal information in line with our Privacy Policy.
13.8 Our full Cookie Notice (list of cookies, purposes, retention periods, third-party recipients) is available at crowninnhotel.co.za/cookie-notice and forms part of these Terms.